Inbox Automation
Round robin ticket assignment
In this lesson, you'll learn how to set up a flow to assign new conversations in Bird's Inbox to the agent with the lowest workload. We'll guide you through selecting the WhatsApp channel and configuring the flow to prioritize agents with the fewest tickets. You can also prioritize agents based on their availability. By the end, you'll be able to publish this flow, ensuring efficient distribution of incoming messages to your agents.
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